Exceptional Member Engagement
TenderHeart delivers high-quality health care supplies to empower patients and improve
health outcomes.
“At TenderHeart, we believe people deserve access to services and products that improve health outcomes so they can live happier, confident, and more independent lives.”
-James Whittenburg, CEO
We Drive Improved Outcomes With Our Patient-Centric Model
Our outcomes-based service model ensures we deliver a meaningful impact on the lives of patients and caregivers while increasing patient satisfaction. To achieve this impact, TenderHeart offers two programs: Value-Based Incontinence and Health Rewards.
Our Health Rewards member engagement programs improve outcomes of plan members by providing evidence-based, high-quality products.
By focusing on three important concepts, our Value-Based Incontinence program improves the day-to-day lives of patients through exceptional incontinence management:
Higher Patient Interaction
Our incontinence coaching focuses on patient education and appropriate product use by asking questions, listening to concerns, and providing solutions
Higher-Quality Products
Utilizing all major incontinence brands and multiple tiers within each brand, we are able to provide the product that best meets each patient’s incontinence needs
Better Outcomes
When patients are in an appropriate product that fits their unique incontinence needs, they require fewer supplies and their chance of hospitalization decreases.
1.2M
Patients Covered
85
Net Promoter Score
These figures represent results of TenderHeart’s Value-Based Incontinence Program
25%
Lower Utilization
Why TenderHeart?
With two decades of experience, we are the national leader of innovative, value-based incontinence services and are proud to be the preferred partner for four national managed care organizations (MCOs) servicing incontinence needs for 1.2 million people. With our 2022 acquisition of Nextra, we expanded our offerings to include Health Rewards member engagement programs, which are focused on improving the outcomes of plan members by providing evidence-based, high-quality products.
I have been with TenderHeart for 12 years. They treat me like family and my orders are accurate, easy and prompt.
Teresa
12-year customer, San Antonio, Texas
Referral Portal
TenderHeart’s referral portal allows health plan service coordinators, physicians, and members to submit new referrals for durable medical equipment and check the status of existing referrals.