Exceptional Incontinence Management
We deliver high-quality incontinence products and coaching so patients can live happier, confident, and more independent lives.
At TenderHeart, we connect with each individual patient to better understand their unique needs. Through our personalized incontinence coaching and our frequent patient interaction, we minimize the likelihood of adverse patient outcomes, helping patients gain a better quality of life. We provide better results by placing patients first.
We Drive Improved Outcomes With Our Patient-Centric Model
Our outcomes-based service model ensures we deliver valuable and meaningful impacts on the lives of patients and caregivers while increasing patient satisfaction. By focusing on three important concepts, we’re able to improve the day-to-day lives of patients through exceptional incontinence management and deliver better health outcomes.
Higher Patient Interaction
Our incontinence coaching focuses on patient education and appropriate product use by asking questions, listening to concerns, and providing solutions
Higher Quality Products
Utilizing all major incontinence brands and multiple tiers within each brand, we are able to provide the product that best meets each patient’s incontinence needs
Better Outcomes
When patients are in an appropriate product that fits their unique incontinence needs, they require fewer supplies and their chance of hospitalization decreases.
1.2M
Patients Covered
85
Net Promoter Score*
*confidence interval of 95%
25%
Lower Utilization
Why TenderHeart?
With two decades of experience, we are the national leader of innovative, value-based incontinence services and are proud to be the preferred partner for four national Managed Care Organizations (MCOs) servicing incontinence needs for 1.2 million people.
Proper Incontinence Management Means Putting the Patient First
We understand how difficult and uncomfortable it can be to discuss sensitive issues surrounding incontinence and that is why we treat every patient with respect and empathy. Our compassionate approach consists of communicating with patients and actively listening to find solutions that meet their needs.
I have been with TenderHeart for 12 years. They treat me like family and my orders are accurate, easy and prompt.
Teresa
12-year customer, San Antonio, Texas
Our Resources
At TenderHeart, we want to make sure all patients have all the information they need to easily access our value-based program designed to achieve better outcomes on an individual level. Here you will find details on our return policy, and outlines for all your rights and responsibilities as a patient.