Delivering Exceptional Member Engagement and Better Outcomes
For two decades, TenderHeart has been improving members’ lives with programs that reduce health care costs by improving quality. TenderHeart began as a typical durable medical equipment (DME) provider in 2004 — under the name Longhorn Health Solutions — but since then we’ve become a national leader in providing high-quality supplies and care management, which enables us to reduce inappropriate utilization and cost. Our programs include:
- Incontinence management through value-based arrangements
- Health Rewards: Our Health Rewards member engagement programs improve health outcomes for health plan members by providing evidence-based products to target areas such fall risk management, immunizations, diabetes, and many more.
Due to the value-based nature of our incontinence program and improved health outcomes resulting from our programs, managed care organizations (MCOs) realize substantial savings while also improving the health of their patients.
Our Vision
TenderHeart seeks to be the national leader of innovative, clinically-proven member engagement and incontinence programs for the broadest population of patients and healthcare partners.
Our Mission
TenderHeart is committed to delivering innovative, clinically-proven member engagement and incontinence programs that improve patient lives and broaden access to care.
Our Values
- Integrity: We are committed to honesty and trust in everything we think, say and do.
- Compassion: We care, we listen, we respond.
- Innovation: We create service enhancements that address healthcare challenges.
- Equality: We respect people, value diversity, and promote inclusivity.
- Communication: We are committed to transparency and helpfulness in every interaction.
Who We Are and What We Do
Working at TenderHeart means taking part in a company that puts patients first. Understanding each individual patient’s needs and circumstances is at the center of what we do. With staff experienced in understanding patient needs to close care gaps and a team of trained incontinence coaches, we are committed to delivering exceptional patient experiences that result in high patient satisfaction and better health outcomes.
Team
At TenderHeart, our executive team has vast experience in healthcare and incontinence care management. They’re also committed to a value-based model.
History
We are a national leader in providing high-quality supplies and care management, which enables us to reduce inappropriate utilization and cost. Learn more here.
Footprint
Our Health Rewards member engagement programs continue to expand across the country as MCOs realize improved HEDIS scores.
News and Research
Research Proves the Value of TenderHeart’s Model. Word is Spreading. LEarn more here.