We Deliver Life-Changing Results with Our Patient-Centric Approach
At TenderHeart Health Outcomes, we’re committed to a value-based approach in our mission to deliver exceptional incontinence management for our patients and members. By focusing on patient interaction, high-quality products, and lower utilization, we deliver positive outcomes that help patients enjoy a better quality of life. Read below for testimonials on the results we’ve been able to achieve for our members, from patients themselves, managed care organizations (MCOs) that we partner with, and care coordinators.
Patient Testimonials
I didn’t believe there were such compassionate people in healthcare. (TenderHeart) treats you like family and the supplies I receive help me. I never hesitate to call (TenderHeart). Keep doing what you are doing.
Mary
64-year-old female
Mary is a 64-year-old female who has been receiving incontinence supplies from Tenderheart since 2015. Legally blind, Mary changed the way she felt about healthcare after discussing her incontinence condition with a Tenderheart representative. She said she felt TenderHeart listened to her needs and she felt comfortable discussing her health without embarrassment. Before TenderHeart, Mary had little confidence in managing her incontinence and had a fear of falling during trips to the bathroom. Now, she feels knowledgeable in using the products and has had no falls related to her incontinence. With the assistance of a TenderHeart specialist, Mary is now managing her incontinence independently.
Thanks to you all for delivering my products on time and for being so approachable.
Jocelyn
47-year-old female
Jocelyn is a 47-year-old female with high blood pressure and incontinence. Prior to TenderHeart, Jocelyn was not familiar with how to manage her incontinence, resulting in frequent leakage. She spoke to a TenderHeart specialist who educated Jocelyn on how to manage her condition and suggested the best products for Jocelyn’s level of incontinence. Jocelyn now feels confident in using the supplies, has had no leakage, and has a better-quality life. Jocelyn has had no skin irritation nor any UTIs since beginning service with TenderHeart. Jocelyn said she hasn’t had any problems with supplies and that TenderHeart staff are professional and kind.
You all are topnotch.
caregiver for Robert
Robert is a 73-year-old male
Robert is a 73-year-old male who is bedbound, and his spouse provides a major portion of his care. When TenderHeart first began servicing Robert, there was difficulty in finding a brief that fit him due to the shape of his thigh. He was having varying amounts of leakage throughout the day and was beginning to have skin breakdown as a result. A TenderHeart specialist worked with Robert’s caregiver to sample multiple incontinence products until we were able to match a product to Robert’s need. Today, Robert is using an extended wear brief that absorbs well, fits better, and his skin health is improving. Per Robert’s caregiver, he requires fewer bed changes which helps her with laundry and that she is grateful for the patience TenderHeart staff took to help Robert be comfortable, dry, and healthy.
MCO Member Testimonials
Olivette is a 60-year-old female who would become short of breath rushing to the bathroom during incontinence episodes. Using incontinence coaching, a TenderHeart trained specialist helped identify the appropriate product for Olivette’s incontinence needs. She can better manage her condition now and no longer has to hurry to the bathroom because she trusts her incontinence products. Olivette said TenderHeart has never been late on shipping supplies, and that the TenderHeart staff is professional, kind, and always willing to go the extra mile for patients.
One 25-year-old male member was using six products at a time. He used four liners inside a brief, covered with a pull-up. Not only was he still leaking, he was having a hard time sitting and walking comfortably in all those products. After providing coaching and offering more absorbent briefs, we resolved the issue. The member and his mother were very thankful. Neither of them was aware of the different product options available, nor had they received education on product use. The mother was very grateful that TenderHeart reached out to her and said she couldn’t ask for a better company.
A 22-year-old male was layering multiple bladder control pads inside a brief to control leaking. His mother regularly woke up in the middle of the night to change him and all the bed sheets. TenderHeart determined that the patient was not using the correct size of product, and sent samples of a more absorbent brief, which worked very well. This reduced the number of briefs used and eliminated the bladder control pads. The mother was very thankful the night leakage issue was solved. She also appreciated the education TenderHeart provided, which she hadn’t received from the previous supplier. She believes their lives have been changed as a result.
A 49-year-old female was getting skin irritation from her incontinence products. Specialists from TenderHeart worked with the member for several weeks to find a liner that fit her comfortably. The member said that TenderHeart was the first company that actually listened to her concerns. She was also severely depressed because she felt she couldn’t leave the house without leaking. Now she’s much more comfortable and excited because she can leave her home with confidence.
Care Coordinator Testimonials
I have found that everyone has been very responsive when I send referrals. I am very impressed with the speed you get my members their supplies! When speaking with members anytime they need a change, they report to me that it has been a positive process. Please keep up the great work!
Care Coordinator
A&G Healthcare
You are doing an awesome job!!!!!!!!! As a Service Coordinator, it is so great that you are committed to providing a high-quality service to our members. This is so assuring for me when I refer our members to you guys. But what puts the icing on the cake is the quick response, follow up, and resolution to all reported issues. You guys get ‘5 stars’ from me.
Care Coordinator
United Health Care
You have made our referral process work so fluently. You have also been great to communicate with and are always available for questions, concerns and always reply in a timely manner.
Care Coordinator
Healthsprings
I personally have had a very positive experience working with TenderHeart. The staff is always very helpful and professional. I have had numerous associates go out of their way to assist me with my members.
Care Coordinator
United Health Care
Anytime I contact your team with concerns or questions, they are always so helpful and assist in every way they can. So thank you all for your hard work in assisting our members to live the best lives they can!
Care Coordinator
United Health Care
TenderHeart is doing a great job! I have been doing this job for a year but am still learning. You are always patient with me and try to help if you can. You also respond to emails quickly which is very much appreciated. Keep up the good work.
Care Coordinator
Healthsprings
TenderHeart personnel are professionals in every sense of the word. They go the extra mile to help with providing the services needed and they make you feel special.
Group Home Director